Your Voice Matters
Connect with us
Whether you have a question, need support, or want to provide feedback, we're here to listen and help. We value open communication and are committed to building trust with everyone we work with.
Send us a message
Fill in the form below and our friendly admin team will get back to you within two business days.
Please don't include sensitive health information in this form. For urgent matters, please call us directly. In an emergency, always call 000.
Talk to us
03 5261 9037
Offfice hours - 8am till 4pm, Monday to Friday
We reply within 2 business days
0431 556 720
Send us a text message.
Office hours
- Mon – Fri8:30am – 5:00pm
- Sat – SunClosed
We spend most of our time out with clients — please call ahead if you'd like to visit our offices.
Our clinics
Two welcoming clinics, plus mobile and community visits across the regions we serve.
We're committed to getting it right
We welcome compliments, suggestions and complaints as part of our commitment to continuous improvement. Your feedback helps us strengthen our services and make sure we're meeting the needs of the people and communities we support. You can raise a concern with us directly, or go to the NDIS Commission at any time.
Reporting Complaints to Us
If you wish to give us feedback, including advice that you or someone you support has been unhappy with the service, You can open and complete our Complaints/Feedback form here. The client or their associated supports can also speak with Brad Dent – WHR Allied Health Managing Director. 0422 573 795 [email protected] WHR Allied Health Feedback – PO Box 895, Torquay, VIC 3228
Advice / assistance to resolve a complaint
Should you need advice or assistance to resolve a complaint about our service, or if you are dissatisfied with our response, you can access independent support from the Health Complaints Commissioner in Victoria or the Health Care Complaints Commission in NSW.